Privacy Policy.

We collect the information you give us directly when you request a quote, book a site visit, or contact us through a form, a phone call, an email, or a text message. That typically includes:

• Your name, and the address of the home or business where the work would happen
• Your phone number and email address
• Details about your project: which openings, interior or exterior, and what you are trying to solve, whether that is heat, glare, or privacy
• Measurements taken during your site visit, and the hardware, fabric, and color selections you make
• Your preferred appointment times and how you would rather be contacted
• Messages you send us, including text messages, if you have opted in to those

We also collect basic technical information automatically, such as your browser type, device, IP address, and which pages you visited. That data is general, it is not tied to your name, and we use it only to understand how the site is being used so we can improve it.

We use your information to deliver the work you asked us about and to keep you informed while we do it. Specifically, we use it to:

• Follow up on your request and schedule your free consultation and site visit
• Measure your openings and prepare an accurate, written quote for your space
• Walk you through hardware, fabric, and color options and record the selections you make
• Call you to confirm those selections before your order goes to the manufacturer
• Keep you updated during the build, confirm delivery, and schedule your installation
• Follow up after the install to make sure everything is still working the way it should
• Process payments and keep accurate service records
• Improve our website based on general usage patterns

We do not use your information for anything unrelated to the service relationship you started with us.

We use commercially reasonable measures to protect your information against unauthorized access, alteration, or disclosure. No method of transmitting information over the internet is completely secure, so while we work to protect what you give us, we cannot guarantee absolute security.

We share your information only with the partners we need in order to finish your project, and only as far as that requires. That includes the manufacturer who builds your custom shades, our scheduling and customer management software, and our payment processor. These partners are required to keep your information confidential and may not use it for their own purposes.

We may also disclose information where the law requires it, or where it is necessary to protect the rights, property, or safety of Space City Home & Outdoor Solutions, our customers, or others.

We use text messaging to follow up on quote requests, confirm appointments, respond when we miss your call, and keep you posted on your project. You will only receive these if you have opted in.

How you opt in. When you submit your phone number through a form on this website, or reply to one of our messages, you consent to receive text messages from Space City Home & Outdoor Solutions about your inquiry, your appointment, and your project.

• Message frequency varies. It depends on your project and where it is in the process. You may hear from us to confirm a visit, share a quote, or follow up on something you asked.
• Message and data rates may apply, depending on your mobile plan.
• To stop receiving texts, reply STOP to any message from us. You will get one final message confirming it, and then nothing further.
• To start again, reply START, or just call us at (832) 220-1770.
• For help, reply HELP to any message, call (832) 220-1770, or email [email protected].

Agreeing to receive text messages is never a condition of getting a quote or buying anything from us. If you would rather we called or emailed instead, tell us and that is what we will do.

Our website may use cookies, which are small data files stored on your device, to keep the site working properly and to help us understand how visitors use it.

The cookies we use are limited to basic functionality and general analytics. We do not use cookies to follow you around other websites or to build an advertising profile about you.

You can disable cookies at any time in your browser settings. Some parts of the site may not work as well if you do. Your browser's help documentation will tell you how.

Our website links out to other places, including review platforms, social media profiles, and mapping tools. Those links are there for your convenience.

We do not control those websites and we are not responsible for their privacy practices, their content, or their security. Once you leave our site, this policy no longer applies. We would encourage you to read the privacy policy of any site before you give it your information.

We may update this policy from time to time to reflect changes in how we work or what the law requires. When we do, we will change the "Last Updated" date at the top of this page.

If we make a change that meaningfully affects how we handle your personal information, we will make a reasonable effort to tell current customers directly. Continuing to use our website or our services after a change means you accept the updated policy.

If you have a question about this policy, want to know what information we hold about you, or want us to stop contacting you, reach out any of these ways and a real person will answer.