Terms of Service.

Throughout these terms:

• "We", "us", and "our" mean Space City Home & Outdoor Solutions, based in Houston, Texas.
• "You" means the person or business requesting, booking, or receiving work from us.
• "Services" means the sale, site measurement, supply, and installation of custom interior and exterior shades, plus any related work we agree to in writing.
• "Quote" means the written price we give you after measuring your openings in person.
• "Manufacturer" means the company that builds your shades to the measurements and selections recorded in your order.

We sell, measure, supply, and install custom interior and exterior shades for both residential and commercial spaces. Every shade is built to the measurements of your specific openings. We do not sell off-the-shelf product.

Any figure discussed before we have visited is for planning only. It is not a quote and we are not bound by it. A real number depends on your openings, the hardware and fabric you choose, and what the install actually involves, and none of that is knowable from a phone call or a photograph.

Every project starts with a free site visit. You can request one through the form on this website, by phone, or by email, and one of us will follow up personally to arrange a time that works for you.

• The site visit is free and carries no obligation. You are not committing to anything by booking one.
• We measure each opening, check that the surrounding structure will support a clean install, and tell you up front if anything needs handling first.
• We will walk you through hardware, fabric, and shade color against what you are actually trying to solve, whether that is heat, glare, or privacy.
• If we do not think we can do the job properly, we will say so rather than take the work.

After the site visit you get a written quote covering the product and the installation. Nothing is ordered and no work begins until you have approved it.

• A deposit is required to secure your materials and place your order in the queue.
• The balance is due on completion of the installation, unless we have agreed something different with you in writing.
• Accepted payment methods are confirmed at the time of booking.
• If something comes up that would change the price, we tell you and get your agreement before doing the work. You will not find an unexplained charge on a final invoice.

Before your order goes to the manufacturer, we call you one more time to confirm your selections: hardware, fabric, color, and the openings they are going on. That call exists specifically so nobody ends up locked into a choice they changed their mind about.

Once you confirm on that call and the order is placed, your shades are cut and built to your measurements alone. They cannot be restocked, resold, or fitted to another opening.

• You can reschedule a site visit or an installation. Give us as much notice as you reasonably can so we can offer the slot to someone else and get you a new one sooner.
• If we have to move an appointment ourselves, whether for weather, an emergency, or something outside our control, we will offer you the next available time at no penalty.
• If you cancel before your order has been placed with the manufacturer, we return your deposit less any costs we have already incurred on your behalf, and we will show you what those were.
• Once your order has been placed, the position in the section above applies.

So we can work safely and finish properly, you agree to:

• Give us safe, unobstructed access to the property on both the site visit and the installation day.
• Clear furniture, window treatments, and anything breakable away from the openings we are working on before we arrive.
• Tell us about anything we should know about the structure: previous repairs, damage, damp, or anything unusual behind the wall or above the opening.
• Secure pets and keep the work area clear of children while we are installing.
• Have someone aged 18 or over available at the property, or arrange access with us in advance.

If the site is not ready when we arrive, we may need to reschedule. Where that costs us a wasted trip we may need to charge for it, and we will tell you before we do.

Your shades are installed by qualified technicians, and we remain responsible to you for the work regardless of who carries it out.

• We schedule the install around you as far as our availability allows, and confirm the date once your product has arrived.
• If conditions on the day turn out to be different from what we found at the site visit, we stop and talk to you rather than pressing on and hoping.
• Before we leave we show you how to operate the system and go through what applies to your product.

We take reasonable care of your property while we are working in it.

• If we damage something in the course of the installation, tell us and we will put it right at our cost.
• Please tell us as soon as you notice. The sooner we see it, the easier it is to establish what happened and fix it properly.
• We are not responsible for pre-existing damage, for fragile or valuable items left in the work area, or for conditions that were not disclosed to us before we started.
• We are not responsible for deterioration we could not reasonably have seen, such as damage inside a wall that only becomes apparent once hardware goes into it.

Your shades may carry warranties from the manufacturer that builds them. At handover we go through what applies to the product you have bought, along with what to expect from it now that it is yours.

Those warranties are the manufacturer's, not ours. We do not extend, replace, or add to them, and we cannot promise terms on the manufacturer's behalf. What we can do is help you make a claim if you ever need to.

We follow up within 2 to 4 weeks of your installation to check everything is still working the way it should and to sort out anything that has come up in the meantime.

We use text messaging to follow up on quote requests, confirm appointments, respond when we miss your call, and keep you posted on your project. You will only receive these if you have opted in.

How you opt in. When you submit your phone number through a form on this website, or reply to one of our messages, you consent to receive text messages from Space City Home & Outdoor Solutions about your inquiry, your appointment, and your project.

• Message frequency varies. It depends on your project and where it is in the process.
• Message and data rates may apply, depending on your mobile plan.
• To stop receiving texts, reply STOP to any message from us. You will get one final message confirming it, and then nothing further.
• To start again, reply START, or just call us at (832) 220-1770.
• For help, reply HELP to any message, call (832) 220-1770, or email [email protected].

Agreeing to receive text messages is never a condition of getting a quote or buying anything from us. If you would rather we called or emailed instead, tell us and that is what we will do.

We treat your information and your property as private. How we collect, use, and protect your personal data is set out in full in our Privacy Policy.

• We do not sell, rent, or trade your personal information to anyone for their marketing purposes.
• We do not photograph, record, or share images of your home, your business, or your belongings without asking you first.
• If you are happy for us to use photographs of your finished project, we will ask you and you can say no.

The text, images, layout, and design of this website belong to Space City Home & Outdoor Solutions and are protected by copyright and trademark law. Please do not reproduce or republish them without asking us first.

The website is here to inform you. Nothing on it is a binding offer, and product availability, options, and pricing can change. The quote we give you after your site visit is the document that actually governs your project.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential losses arising from your use of this website or from our services, including loss of profit, loss of data, or loss of goodwill.

Our total liability for any claim connected to a project is limited to the amount you paid us for the specific service that the claim relates to.

Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.

We may decline to start, or stop partway through, in any of these situations:

• Non-payment, or repeated late payment beyond what we agreed.
• Site conditions that are unsafe for our team and cannot be resolved.
• Repeated cancellations at no notice that make the work impossible to schedule.
• Abusive, threatening, or discriminatory conduct toward anyone on our team.

You can stop working with us at any time by telling us, in writing or verbally. Anything already carried out, and any order already placed with the manufacturer, will be invoiced in line with the sections above.

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. If a dispute comes up, we would rather sort it out by talking to you first, and we ask that you give us that chance. If it cannot be resolved that way, it may be brought before the appropriate courts of Harris County, Texas.

We may update these terms from time to time to reflect how we work or what the law requires. When we do, we will change the "Last Updated" date at the top of this page. Continuing to use our website or our services after a change means you accept the updated terms.

By requesting a quote, booking a site visit, approving a quote, or allowing us to carry out work at your property, you confirm that you have read these terms, understood them, and agree to them.

If any part of this is unclear, ask us before we start. We would much rather explain something now than have it come as a surprise later.